Feb 1, 2013 - To do so, simply add the following to the end of the URL for the Adobe Connect recording you wish to save: /output/filename.zip?download=zip. Join the Connect meeting room. Open the Help menu and click Install Adobe Connect Addin. When asked if you want to install the add-in, click Yes. The add-in will automatically download and install. It will then remove you from the meeting room and reconnect you to the room using the Adobe Connect Add-in. Manual download and install: If the.

Use the upgrade timetable tool to determine when your Adobe Connect account will be upgraded to Adobe Connect 10.2.

Customers hosted on our APAC region will be upgraded on March 29, 2019.

Note: The widget tool will only reflect the upgrade dates once the next Adobe Connect version has been announced.

The Adobe Connect meeting application is required to join, present or host a meeting if you do not have Adobe Flash Player installed or to share your screen in an Adobe Connect meeting. The application can be installed in two ways:

• It can be automatically installed during a meeting via lightning download (you will be prompted to accept the download upon attempting to screen share or use functionality that requires the application). This is the most common way to install the application.

OR

• It can be installed before your meeting, using the installers below.

For organizations that do not allow their end-users to install the Adobe Connect application via lightning download, the installers below can be used.

These installers install the Adobe Connect application for Windows and Mac.

If using Firefox on Mac OS, you must right-click on the appropriate application link below and select 'Save Page As' to download the application.

Adobe Connect meeting applications are backwards compatible with earlier versions of Adobe Connect. Please note that although there is currently no application for Linux, users on Linux (Ubuntu, Red Hat and OpenSUSE) can still attend, host, or present in meetings in the browser.

• For Windows: http://www.adobe.com/go/Connectsetup
  

• For Mac: http://www.adobe.com/go/ConnectSetupMac (version 2019.4.1 .dmg format, posted on 30th April 2019)

• MSI installer for IT Administrators: http://www.adobe.com/go/Connectmsi (version 2019.3.3 .msi format, posted on 12th April 2019, RN)

• Standalone installer for Windows: http://www.adobe.com/go/ConnectAppStandaloneSetup (version 2019.3.3 .exe format, posted on 12th April 2019, RN)

Patches for Adobe Connect (licensed deployments)

The following patches are for use with licensed (On-Premise) deployments only.
Customers on hosted deployments will automatically be updated with these patches, and will get no value out of these files. Deployment instructions are included with these patches.

Adobe Connect software offers you the ability to customize and extend its functionality to handle just about any of your web conferencing needs. Choose from a growing library of preexisting apps, create your own, or leverage our trusted partners to develop customized apps for you.

Adobe Connect Mobile enables you to attend a meeting from your iOS or Android device. Adobe Connect Mobile is optimized for a small screen and provides a great meeting experience.

These add-ins for Microsoft Outlook (Windows Only) enable meeting hosts to quickly invite participants to a meeting directly from Outlook.

How To Download Adobe Photoshop

The administrative installer is for Administrators who wish to deploy the Outlook Add-in automatically to their user community. Download the Administrative User Guide and corresponding installer to take advantage of this optional enterprise installer.

By downloading this add-in, you accept the Adobe Connect Add-in for Outlook End User License Agreement

• Microsoft Outlook Add-in [32-bit Windows]– New, v3.5
• Microsoft Outlook Add-in [64-bit Windows]– New, v3.5
• Outlook Add-in Administrative Installer [32-bit Windows]– New, v3.5
• Outlook Add-in Administrative Installer [64-bit Windows]– New, v3.5
• Outlook Add-in Release Notes (v3.5) | English | Deutsch | Français | 日本語 | Italiano | Português | Español | Nederlands | 한국어 | 简体中文 | Русский | Türkiye

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Common issues

I need help with Adobe Connect for mobile.

Find answers to capabilities and limitations of Adobe Connect for mobile.

How can I resolve a connection problem?

Use the Connection Test utility to troubleshoot connection problems. Inside the meeting room, choose Help > Troubleshooting to run the test. For more information on connection problems, see Troubleshoot connectivity | Adobe Connect.

What are the training options available to users?

Check out the list of available training events and register for the one relevant to you.

Why install the Adobe Connect application for desktop before sharing screen?

The application for desktop is required for screen sharing, recording conversion, and file sharing. See application for desktop.

Why doesn't a meeting open in Chrome or another browser?

Flash is not enabled in browsers by default or there can be sandboxing issues. To attend a meeting in a browser, see Attend meetings in browsers.

Setup

How do I create my own Adobe Connect room?

You create a meeting room in Adobe Connect Central.

Can I sign up for a free trial of Adobe Connect?

Yes. You can try Adobe Connect before you commit to a subscription. If you have been invited to an Adobe Connect meeting, you don't need a trial account. Simply click the meeting link you received.

Can I download the Adobe Connect application before a meeting starts?

Yes. Users are encouraged to install the application in advance and run pre-meeting diagnostic test for a smooth meeting experience. Learn more about the application for desktop.

Can I restrict who can join my Adobe Connect room?

Yes. You have several options for controlling who can join your meeting. From inside your Adobe Connect meeting room, choose Meeting > Manage Access and Entry, and then choose one of the options from the submenu. You can also manage meeting participants from Adobe Connect Central.

How do I set up Adobe Connect Central for my organization?

Learn how to get started administering Adobe Connect accounts.

Audio & video

How do I record a meeting?

You have several options for recording Adobe Connect meetings. Learn more about recording a meeting and editing the recording.

Can I use Adobe Connect for video conferencing?

Yes. Choose Pods > Video Telephony, and then click Open Stream. Learn more about setting up video in meetings.

How do I mute my microphone?

Click the microphone button on the menu bar to toggle your microphone on and off. Or, choose Mute My Microphone from the menu next to the microphone button. Learn more about audio in meetings.

Why can't I play back a recording on my tablet?

Meeting recordings are created in Flash, which is not supported on many mobile devices. Learn how to convert a meeting recording to MP4 format, so it can be replayed on a mobile device.

Where is my meeting recording?

When you record a meeting, the recording is assigned a unique URL and is stored on the Recordings tab for the meeting room in Connect Central. Learn how to play back a recorded meeting and how to share a recording with others.

Advanced content

Where can I get help with my Adobe Connect On-Premise deployment?

Find answers to many Adobe Connect On-Premise issues.

How can I customize or automate the Adobe Connect environment?

Learn more about developing with Adobe Connect in the Adobe Connect Developer Center.

Can I use Connect as an LMS?

Yes. Learn how to integrate Adobe Captivate and Adobe Connect to use Adobe Connect as your Learning Management System (LMS).

How do I set up an event or seminar?

Learn how to use the Event wizard to create an event or use the Seminar wizard to create a seminar.

I need info on managing Adobe Connect.

Learn how to manage meetings, manage uploaded content, generate usage reports, and administer accounts.

Account management

How can I recover my password?

If you get an invalid user or password error, you can easily reset your password by clicking the Forgot Your Password link.

How can I change my credit card info?

You can update your credit card and other billing information from your Manage Subscription page. Go to the Adobe Connect online store, and then enter your order number and order password to access your account.

My trial expires soon. What happens to my meeting room?

When your trial expires, sign up for a monthly or annual subscription to retain your meeting room. For more information, see the Adobe Connect FAQ.

How do I cancel my account?

In Adobe Connect Central, choose Administration > Service Plan > Change Service Plan > Cancel Your Plan. You can also cancel your subscription from the Adobe Connect online store. Simply enter your order number and order password to access your account. Get more information about managing your Adobe Connect account in the Adobe Connect FAQ.

Connect

How To Download Files From Adobe Connect

Support delegates can get support via:

Phone: See Adobe Connect Support phone numbers.

Chat: Connect chat support

Not sure if you’re a support delegate? Find out if this user type applies to you and learn about our enterprise support terms.

Community

Join the conversation.

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