For those manufacturers that do use specific model/serial numbers, these are usually found on stickers or rating plates found in less visible areas of the product.
This app is only available on the App Store for iOS devices.
Description
Whirlpool®, KitchenAid®, Maytag®, Jenn-Air®, Amana®
Everything you need for your appliance is in the palm of your hand. With the Whirlpool® Customer Service App, you’ll have access to tools for installation and ordering parts, along with videos and all product manuals.
Features
• Access installation guides
• Browse help articles and videos
• View product manuals
• Buy factory certified parts
• Schedule service for your appliance
• Register your appliances
• Purchase extended service plans for your appliance(s)
For use with Whirlpool®, KitchenAid®, Maytag®, Jenn-Air®, and Amana® appliances. Supported and maintained by Whirlpool® Corporation Factory Certified Care, a division of Whirlpool® Corporation.
What’s New
Ratings and Reviews
Cannot Schedule a Service Call
This app is not able to schedule a service call to my home. Issues:
1. I entered my profile and registered a product. The model number and serial number include spaces on the appliance. I entered them as-is, and received a vague error message on the app (“..something went wrong..”). Duh. I re-entered without spaces and it worked. The app should deal with that, not the user.
2. When I requested service, the app directed me to a browser and did not transfer any of my profile and product information to the browser. I tried to copy and paste the model and serial numbers into the browser form, but I could not find previous products in my profile. Weird. I had to go back to the appliance and re-enter the model number and serial number to proceed. So much for mobility.
3. After filling out all form elements (even non-required Special Instructions) in the browser, I could no proceed upon submission. I received no error message. The page just refreshed. Frustrated.
4. I re-opened the app to see if I was missing something obvious. I found a link to read News. Right — I wanna read about “Getting the Most Out of My Water” instead of fixing my appliance. Nice insult.
5. The app offers no location-based service search (“nearest provider list”).
Very sad
Oh whirlpool, where to begin. This app is absolutely terrible. I couldn’t get the text boxes to work in the registration screen, then I figured out the “feature” that you need to click on it about 15 times and you can enter something. Nice
Once I finally registered, I tried to get help that my brand new fridge is too warm and I essentially got a video saying I shouldn’t open the door too much. Dang it - I knew I was missing something! And then I can call your terrible customer support and listen to crappy music for as long as I want. https://ninmilliondollar.netlify.app/download-game-offline-pc-mb-kecil.html. Another feature!
Go back to the drawing board on this one. Best of luck.
Helpful!
Had a problem with my stove and was able to find out how to fix it myself!! Even found the manual that I lost a few years ago! Had to read through many topics but I found what I needed. Would be 5 stars if it had troubleshooting or something similar
Information
Requires iOS 8.0 or later. Compatible with iPhone, iPad, and iPod touch.
Supports
Family Sharing
With Family Sharing set up, up to six family members can use this app.
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